Terms of Service

  1. Pricing

All prices are in Australian Dollars and are subject to change without notice. Prices are available by contacting Incline Health Pty Ltd Leichhardt. From time to time, there may be discounts that certain individuals are privy to, including, but not limited to Pensioners, Low Income Card Holders and Community Partners.


  1. Goods and Services Tax (GST)

GST is applied to relevant services and products and will be included in the quoted fee for service of product. Most health care services are GST exempt, except in certain circumstances, whereby the service is not for the rehabilitation of an injury. Goods supplied with your rehabilitation may be GST exempt under certain conditions. Please speak to your clinic if you require any confirmation.


  1. Consent

By attending your appointment at Incline Health Leichhardt Clinic you are providing implied consent to the assessment of your condition. Your therapist will seek further consent prior to the commencement of treatment. In seeking consent the therapist will ensure you are aware of all risks and benefits which may arise for treatment. You have the right to ask any questions in regards to treatment which will be administered.


  1. Personal Information Handling

Incline Health collects details for a number of reasons, including, but not limited to treatment diagnosis and treatment, marketing, personal communication and account management. By attending Incline Health Leichhardt Clinic and providing these details, you give consent to Incline Health Leichhardt Clinic to use them in a respectful manner, under the Australian privacy principles, Spam act and Privacy Act.


  1. Privacy

Incline Health Leichhardt Clinic adheres to the AMA guidelines on patient privacy and confidentiality. A link to the guidelines are available on our privacy policy page.


  1. Communication

From time to time, Incline Health Leichhardt Clinic will use your details to be in contact with you for appointment reminders, update emails or letters, marketing emails, newsletters or general interest pieces. Each of our communication avenues gives you the ability to unsubscribe, alternatively, you can contact Incline Health Leichhardt Clinic to be taken off the contact register. Whilst we adhere to the Spam Act, and we try as best as reasonably possible to comply with your requests. If you have any issues, please contact info@inclinehealth.com.au


  1. Data Security

Incline Health Leichhardt Clinic holds the data of its clients to the utmost level of security. We use third parties with exemplary records of data management and security to keep your records safe. If you would like to have any of your data removed, for any reason, please contact Incline Health Leichhardt Clinic.


  1. Accounts

Incline Health Leichhardt Clinic does not hold personal accounts. All private accounts are payable at the time of consultation. Only in extreme situations may Incline Health Leichhardt Clinic grant a private account, and it is at the discretion of the Franchisee or Manager of the clinic. Approved Third Party Payable accounts may be commenced under appropriate conditions. These include but are not limited to; approved Workers Compensation Claims, approved Motor Vehicle Accident Claims, approved and current NDIS plan, approved and appropriately referred DVA Gold card holders.


  1. Payment

Payment is to be made at time of consultation. Incline Health Leichhardt Clinic accepts various forms of payment, including cash, cheque, credit card and private insurance card from approved insurers. Amex may not be available at Incline Health Leichhardt Clinic. Incline Health Leichhardt Clinic clinics reserve the right to charge a credit card fee.


  1. Cancellation and Late Appointments

All appointments that are requiring moving or cancellation should be done so 24 hrs in advance. Incline Health Leichhardt Clinic reserves the right to charge a cancellation fee of no more than the cost of the appointment. If you are running late for an appointment, depending on therapist availability, you may be only able to receive the outstanding time of your appointment for treatment.


For NDIS based appointments, the participant must give 48 hours notice if they cannot attend a scheduled appointment. If the participant fails to give 2 days notice the scheduled appointment will be billed from the supports on the participant’s NDIS plan.


  1. Complaints

All clients have various avenues to make formal and informal complaints. Please contact info@inclinehealth.com.au, call 02 9569 9552, or hand in a hand-written letter of complaint to your nearest Physio Inq clinic. All complaints will be handled promptly and you will be notified of the process and outcome.


  1. Title to Goods

Goods purchased at Incline Health Leichhardt Clinic clinics or online will only be transferred to the client once full payment has been made.


  1. Availability of Products

Incline Health Leichhardt Clinic is not a storage house of rehabilitation products, and cannot guarantee that all products are in stock. The usual time frame for delivery through our approved suppliers is 24-48hrs, however with certain products, it can take longer to source. Ordering of products may only be made with a deposit paid at time of ordering.


  1. Return of Goods

Had a product be unwanted and is unused, the product may be returned to the Incline Health Leichhardt Clinic it was purchased from, within 7 days and as long as it is in its original packaging. Following the 7 days, it is at the discretion of the third-party supply as to whether or not the refund may occur. Clients will pay any associated shipping costs to return the product to the supplier.


  1. Damaged or Defective Goods

If any goods are damaged or defective, and not through normal wear and tear, Incline Health Leichhardt Clinic will make a judgement on the goods and replace them at no cost to the client.


  1. Warranty on Goods

All manufacturers warranties will be upheld by Incline Health Leichhardt Clinic. Warranties cover parts and materials covered in the manufacture of the goods, they do not apply from improper use or operator error. Maintenance should be carried out regularly to ensure warranties remain valid.


  1. Guarantee

Incline Health Leichhardt Clinic makes no guarantee of effect of treatment. All therapists are appropriately trained in their field and will make every attempt to assist in the rehabilitation of injury, in the treatment of pain, or in the coordination of health care. In the event that the outcome is not to plan, the client agrees that service has still been given, and no refund should apply.


  1. Satisfaction Promise

Whilst there is no guarantee of outcome, Incline Health Leichhardt Clinic apply the satisfaction promise. We promise you will be satisfied by the level of care you are shown by the clinic and your therapist. If not, we will refund you your last treatment and make appropriate referrals to another business, or therapist internally. This is at the discretion of the clinic owner or manager, and shall only apply once per client.


  1. NDIS

Under the NDIS, Incline Health Leichhardt Clinic abides by a certain set of regulations and service agreement standards that are separate to these terms of service. NDIS service agreement standards can be found on our website HERE.


The NDIS and Terms of Service


Terms of service apply between a participant of the National Disability Insurance Scheme (their guardian, and/or plan nominee), and Incline Health Pty Ltd (the provider)

Terms of service (also known as Service Agreements) are made for the purpose of providing supports under the Participant’s National Disability Insurance Scheme (NDIS) plan.

The parties agree that these terms of service are made in the context of the NDIS, which is a scheme that aims to:

  • Support the independence and social and economic participation of people with disability, and
  • Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

Service Provision

The Provider agrees to provide the Participant Allied Health and/or Support co-ordination services for the period stated in the Participant’s NDIS Plan.

Responsibilities of the Provider

The provider agrees to:

  • Review the provision of supports at least annually with the participant.
  • Once agreed, provide supports that meet the Participant’s needs and the Participant’s preferred times.
  • Communicate openly and honestly in a timely manner.
  • Treat the participant with courtesy and respect.
  • Consult the participant on decisions about how supports are provided.
  • Give the participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant)
  • Listen to the participant’s feedback and resolve problems quickly
  • Give the participant a minimum of 2 days notice if the provider has to change a scheduled appointment to provide supports.
  • Give the participant the required notice if the provider needs to end the service agreement.
  • Protect the participant’s privacy and confidential information.
  • Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and Australian Consumer Law, keep accurate records on the supports provided to the participant, and
  • Issue regular invoices and statements of the supports delivered to the participant.

Responsibilities of the Participant/Participant’s parent or guardian

The participant agrees to:


Inform the provider about how they wish the supports to be delivered to meet the participant’s needs

Treat the provider with courtesy and respect

Talk to the provider if the participant has any concerns about the supports being provided.

Give the provider a minimum 2 days notice if the participant cannot make a scheduled appointment, and if the notice is not provided by then, the provider’s cancellation policy will apply.

Give the provider the required notice if the participant needs to end the service agreement and

Let the provider know immediately if the participant’s NDIS plan Is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.