Frequently Asked Questions

Physiotherapy, Chiropractic and general FAQs

What types of problems does Incline Health help with?
Our chiropractors can treat all muscular and skeletal issues and maintain the integrity of a functioning nervous system. Therefore, our chiropractors can assist you if you have neck pain and headache from being stuck at an office desk, lower back pain from shovelling in the garden, or twisted your knee playing football. Treatment is dedicated to your muscles, joints, tendons and ligaments to assist in the recovery and management of all injuries, NOT only the spine. In addition, we provide tailored and specific treatment for workplace injuries, including desk-related muscular tension, ergonomic advice, repetitive strain conditions and worker's compensation claims.
What to expect from an Incline Health consultation?
A friendly team member will assist you in filling out our initial consult form. This will help us bring to light your specific needs. Once this is complete, you will be introduced to one of our chiropractors. A thorough history will be conducted as we scope out how we can help you. If the problem is extensive, our chiropractors may refer you for imaging or to a medical practitioner who is an expert in treating your issue. An initial consultation may take 30-45 minutes, and follow-up consultations run up to 30 minutes. As the clinic focuses on customised care, each patient has a tailored treatment and take-home care.
Do the Physiotherapist, Chiropractor and other team members work together?
Yes, our team of professionals collaborate to achieve our patient's goals most efficiently and effectively. It is common for each practitioner to collaborate readily in a single consultation. We aim to pair our patients with the best-suited modality for their condition.
What techniques do we use?
Our practitioners tailor techniques to suit the patient's conditions. They may use:
  • Soft tissue massage
  • Active release techniques
  • Dry needling
  • Mobilisations
  • Chiropractic adjustments
  • Rehabilitative exercise
  • Pilates
Will private health insurance cover my consultation?
Incline Health has HICAPS facilities where you can make an on-the-spot private health fund claim. If you need clarification, do not hesitate to call our friendly staff.
Does Medicare cover Incline Health Consultations?
Incline Health treats patients under the Medicare EPC program. This program is for chronic conditions; a referral from your GP is necessary.
What is an adjustment?
At Incline Health, our chiropractic adjustments are gentle and safe. An adjustment is a fast and small movement applied by hand to a specific joint of the body that the chiropractor has diagnosed as one of the causes of pain and restriction in movement. Providing an adjustment can increase movement, decrease pain and optimise the function of that joint. The popping noise you may hear is from the joint being distracted, creating negative pressure, which creates a gas bubble to escape.
Does every patient receive an adjustment?
No. All patients are treated as individual cases (patient-orientated care) and only receive the treatment they require for their specific condition. If the patient is comfortable and needs to be adjusted, our chiropractors are equipped to provide the appropriate adjustment.
Is there parking available on site?
Unfortunately, Incline Health does not have any onsite parking. Renwick street provided 2 hours of metered parking. Adjoining streets:
  • Jarret Street
  • Cary Street
  • Day Street
Offer 2 hours of free parking, a short 2-minute walk from the clinic Norton Plaza, located on Norton street, provides ample underground parking, is free for 2 hours, and is a short 5-minute walk from the clinic.


What is Clinical Pilates?
Unlike a regular Pilates class, Clinical Pilates is not a one size fits all approach. You will be assessed by a trained Physiotherapist who will prescribe specific exercises based on the individual's needs. The activities are designed to specifically rehabilitate injuries or to work on movement patterns and strength deficits that your Physiotherapist identifies. At Incline Health, we have a boutique equipment studio with a maximum of 3 people per class. This ensures we can maintain attention to detail, progress exercises at the right time and achieve the best possible results for you. We also offer one-on-one private Pilates sessions.
Who would benefit from Clinical Pilates?
Clinical Pilates is ideal for anyone recovering/rehabilitating from an injury, rehabilitation from spinal surgery, anyone experiencing chronic pain, pre-natal and post-natal women or recovery from women’s health surgery, elite athletes with specific training goals and older individuals who want to exercise in a safe environment. Clinical Pilates is also great for anyone wanting to participate in Pilates in a more intimate and individually tailored session.
What is involved?
Small group classes and one-on-one Pilates sessions are run Monday through Saturday. All new participants are required to undergo an Initial Pilates Assessment. This is a private one-on-one consultation involving the Physiotherapist taking a detailed medical and injury history and a physical assessment to determine any weaknesses or specific areas to address. This thorough assessment allows the Physiotherapist to customise a pilates program specifically for you. In this initial session, you will be shown how to correctly activate your pelvic floor and deep core muscles and correct breathing techniques. You will also be shown how the equipment works and begin some programs designed for you.
What is Pre-natal Pilates?
Pre-natal Pilates is for pregnant women. During pregnancy, the uterus and baby continually grow, placing additional strain on the pelvic floor muscles and lower back. Prenatal Pilates can prepare the expecting mother for the demands of birth, whether this is a vaginal delivery or cesarean section, as well as help with aches and pains associated with pregnancy itself. Although this is not a pre-natal class where every woman completes the same exercises, your program will be based on your specific needs as assessed in your initial consultation whilst also incorporating your birthing plan into the program.
What are Post-natal/Mum's and Bubs Pilates?
Post-natal Pilates usually begins six weeks after the birth of your child. Before commencing classes, we offer a 6-week postpartum check where we thoroughly examine the integrity of your pelvic floor and transverse abdominus (deep core muscle). We will also check for a Diastasis Recti (abdominal separation), a wound check if you have had a Caesarean and a general assessment to ensure you are safe to return to exercise. Following the 6-week check, we recommend joining the Mums and Bubs Pilates class. This class has a maximum capacity of 2 people, allowing room for you to bring your baby and for the Physiotherapist to monitor you more closely. This session will be 50 minutes.
What is the cost?
Clinical Pilates fees are as follows:
  • Initial Clinical Pilates Assessment $110, including:
  • 50 mins, one-on-one with your Rehab Specialist
  • Comprehensive history and physical examination
  • Clinical Pilates introduction
  • Individualised Treatment Plan based on your physical examination and clinical testing
  • Personalised Clinical Pilates and home exercise program
  • 10 x prepaid packs $400
  • Private one-on-one session - 50mins $80*
* Private one-on-one sessions are available after you have had your Initial Assessment with your Rehab Specialist
How long is each session?
Clinical Pilates and Prenatal Pilates classes (50 minutes) Mums and Bubs classes (50 minutes) Private one-on-one sessions (50 minutes)

Massage Therapy FAQ

Can I claim Massage Therapy on my Health Fund?
Yes! All our therapists are registered with most private Health Funds (Bupa, Medibank, nib, Frank, etc.). HICAPS is available for your convenience, meaning you can claim instantly on the day with most Health Funds. Suppose your Health Fund is not registered with HICAPS for Remedial Massage. In that case, we can email you a receipt with which you can claim your rebate either online or manually.
Does Medicare cover Massage Therapy?
No, it is not covered by Medicare. You should have a private health fund with extra benefits to get covered.
What happens during my initial Massage Therapy consultation?
Your massage therapist will request that you complete a confidential medical history form. Afterwards, your therapist will begin by asking you general questions about what areas you would like to have massaged and your current health symptoms and conditions to determine if massage therapy is suitable for you. Next, your massage therapist may assess, test, and evaluate your condition and identify any problem areas. The massage therapist then provides the massage session within the allocated time. Initial Consults are 1 hour in length. This time is used to take the history and perform the treatment. If you would like a more extended session for your initial treatment, please book for 1.5 hrs.
Can I participate in Massage Therapy whilst I am Pregnant?
Yes. If you have had regular massages in the past, you can continue with normality. However, if you have never had a massage, it is better to wait until the first trimester has passed. We have special pillows that allow you to lie down while you massage. In any case, it is advisable to talk to your doctor and have authorisation from them before having the massage. Incline Health offers specialised massage therapy catered to pregnancy


Our Policy Terms and Conditions
Incline Health website (hereinafter referred to as the “Website”) is designed to provide you with high-quality videos of fitness classes, strength and stretch routines, foundational moves, and fitness information and bring together a community of interested people in Pilates. This Website is not directed to persons under eighteen (18) years of age. Incline Health owns the Website.
Safety Disclaimer
Physical exercise, in all its forms and with or without equipment such as blocks, straps or any other equipment that an Incline Health instructor may suggest, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, or program or using any suggested equipment shown in any of the video clips on the Website. Incline Health's online content does not replace medical or allied health advice, and its instructors or staff cannot give you medical advice or diagnosis without an in-person consultation. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election while viewing Incline Health videos. Nothing contained in this Website should be construed as any form of such medical advice or diagnosis. By using the Website, you represent that you understand that physical exercise involves strenuous physical movement and that such activity carries the risk of physical or mental injury. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Incline Health, you will not exceed your limits while performing such activities, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You understand that instructors may suggest physical adjustments or the use of the equipment from time to time, and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive and release any claim you may have for injury against Incline Health or any person or entity involved with Incline Health, including its directors, principals, instructors, independent contractors, without limitation, employees, agents, contractors, affiliates and representatives.
Limitation on Liability
In no event shall Incline Health, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (I) errors, mistakes, or inaccuracies of content, (II) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website, (III) any unauthorised access to or use of Incline Health secure servers and/or any and all personal information and/or financial information stored therein, (IV) any interruption or cessation of transmission to or from the Website, (V) any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Website by any third party, and/or (VI) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Incline Health at Home is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that Incline Health shall not be liable for content posted by users or any third party's defamatory, offensive, or illegal conduct and that the risk of harm or damage from the foregoing rests entirely with you. Any reference to a person, entity, product, or service on this Website does not constitute an endorsement or recommendation by Incline Health or any of its employees. Incline Health at Home is not responsible for any third-party content on the Website or third party web page accessed from this Website, nor does Incline Health warrant the accuracy of any information contained in a third-party website or its fitness for any particular purpose. No communication between you and Incline Health or a representative of Incline Health s shall constitute a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in terms of use. Incline Health reserves the right to remove any material posted on the Website that it determines in its sole discretion is violative of any law or right of any person, infringes the rights of any person, or is otherwise inappropriate for posting on the Website.
How do Incline Health Online Pregnancy and Post Natal Programs work?
Incline Health has a payment program with different course options. Once subscribed, you will be automatically charged to your chosen payment method. You can stream the programs on demand during your subscription period. You must have access to the internet to stream the workouts.
How do I pay for my online program?
All Incline Health Online Programs are billed to your nominated credit card or debit card details via our secure online payment.
Can people new to Pilates join the program? Will you help me?
The program is designed for all women undergoing pregnancy and post-natal care. No Pilates experience is necessary. If you require more advice, reach out to us via the website, and we will be happy to help.
Are Incline Health Online Pregnancy and Post Natal Programs suitable for ALL prenatal and postnatal women?
If this is your first pregnancy or a second pregnancy following an uneventful delivery, you are fit and healthy and have been given approval from your doctor to exercise, then we are happy for you to follow our prenatal workouts. In saying this, getting clearance from your GP or treating a physiotherapist is always best. Our programs are designed to consider that some exercises need to be avoided, specifically chest lifts, as these place increased pressure on the abdomen and any movement that causes excessive strain in the pelvis, such as sliding the legs in and out. As always, listen to your body and during this special time, be careful not to over-exert yourself when exercising. Please let us know if you need more information or direction.
Is Incline Health Online Pregnancy and Post Natal Programs suitable if I have recently had a baby (postnatal)?
Our online programs are suitable if you have been given the all-clear to exercise by your medical practitioner or physiotherapist. Please be aware that you may not have the strength to make it through the entire workout yet, but with time you will build your strength. If you feel any strain in your lower back or groin area throughout these exercises, please take a rest. Listen to your body and be kind to it throughout your post-natal exercise journey. Please be aware that when you start exercising again after birth, you may not have the strength to make it through the entire workouts yet, but with time you will build your strength. If you feel any strain in your lower back or groin area throughout these exercises, please take a rest. Listen to your body and be kind to it throughout your postnatal exercise journey.
Do I need equipment to complete the workouts?
All equipment you need for your programs is available for purchase on our website. Some programs require no equipment, and some programs allow for additional optional equipment. Selected additional equipment can be purchased via our online store.
I am having trouble logging in – please help.
Make sure that you are using the exact same email address that you used to subscribe to. Double-check the spelling to ensure no mistakes.
  • If you have forgotten your password, please use the ‘Forgot Password' link on the login page.
  • If that doesn't work, relaunch your browser and try again.
  • If that doesn't work, please contact us to troubleshoot further.
What size Swiss ball is right for me?
The Swiss ball size is determined by height. When seated on the ball, hips and knees should be parallel to the floor (or hips slightly higher - never lower - than knees). You might need a larger ball if your legs are proportionally long for your height. If in doubt, buy the larger ball and, if necessary, adjust the diameter by inflating it to less than the maximum size. Your HeightBall Size (max. height/diameter):
  • 4'8" to 5'3" 55cm (21 in.)
  • 5'3" to 6'0" 65cm (25 in.)
  • 6'0" to 6'7" 75cm (29 in.)

Make an Appointment at Incline Health today.